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Hooligan Help

Ask how to use the community, Messages, Groups, Forums, Games, HChips, Skins and more.

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Getting Started What can I do in Hooligans Alley? Hooligans Alley is the main social Community feed for posting, reacting, commenting, sharing media and keeping up with other members.

Open Hooligans Alley from the Community navigation. From there you can browse the feed, create a post, react and comment, open media, save posts and use the other Community tools available to your account.

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Community How do I create a Community post? Use the Community composer in Hooligans Alley, add your text or media, choose any available options, then publish.
  1. Open Hooligans Alley.
  2. Open the Community post composer.
  3. Add your text and any available photos, video, GIF or poll options.
  4. Review the post and publish it.
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Community Can I post more than one photo? Yes. Community posts support multiple images in a single post, with the current composer supporting up to 15 images.

Open the Community composer and use the image/media option to add multiple pictures before publishing. You can remove an image from the draft if you selected the wrong one.

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Community How do reactions work? Use the reaction control on Community content to leave a quick reaction. Available reactions may be shown from the reaction picker.

Find the reaction/Like control under the post or comment. Open the reaction picker when you want something more specific than the default reaction, then choose the emoji you want.

Device note: Reaction controls are touch-friendly on mobile and pointer-friendly on desktop.

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Community How do I save a post for later? Use the Bookmark/Save action on a Community post to keep it for later.

Open the post actions and choose the Bookmark/Save option. Use the corresponding saved/bookmarked-posts area when you want to return to it.

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Community How do I repost something? Use the Repost action on supported Community content to share it back into the Community.

Open the post actions and choose Repost. Follow the on-screen confirmation/options before publishing the repost.

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Community Why is a Community post or image blurred? Content can be blurred when it is marked sensitive/18+ or reaches a moderation/report threshold. The blur protects members until they choose to reveal or moderators review it.

If a post or image is intentionally marked sensitive, use the reveal control when you are allowed to view it. Reported content may remain blurred while it is waiting for moderation.

Access: Some sensitive content may require the appropriate account/access state.

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Messages How do I open Messages? Tap or click the Messages control in the site header/navigation. Better Messages opens as the messaging experience for your account.

Use the Messages button from the site navigation/header. On mobile it opens the native full-screen Better Messages experience. On desktop you can also use the Better Messages dock/widget.

Device note: Mobile opens Better Messages full screen. Desktop also includes the lower-corner messaging dock.

Messages How do I message another member? Open the member’s profile and use the Message button, or start a conversation from Better Messages.
  1. Open the member profile you want.
  2. Use the Message button when available.
  3. Write your message in Better Messages and send it.

You can also open Messages first and use Better Messages to start a new conversation.

Messages Can I make voice or video calls? Yes. Better Messages supports voice/video calling and related call controls when the conversation and device support them.

Open the Better Messages conversation, then use the available call controls in its header/interface. Your browser may ask for microphone or camera permission. Screen sharing is also available where supported by the browser/device.

Device note: Camera, microphone and screen-sharing capabilities depend on browser/device permissions.

Groups How do I find or join a Group? Open Groups from the Community navigation, browse the available Groups, then open one to view or join it when allowed.
  1. Open Groups.
  2. Browse/search the Group directory.
  3. Open a Group to see its details.
  4. Use the Join/Request option when the Group allows it.
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Groups How do I create a Group? Use the Create Group control from the Groups area and follow the setup flow for the Group name, details and images.
  1. Open Groups.
  2. Choose Create Group.
  3. Complete the Group information and available privacy/settings choices.
  4. Add the Group avatar/cover when desired.
  5. Finish creation and manage the new Group.

Access: Group creation may depend on account permissions/settings.

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Forums What are the Forums for? Forums are for longer discussions organized into Forums, Topics and Replies.

Open Forums to browse discussion areas. Open a Forum to see its Topics, then open a Topic to read and reply to the discussion.

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Forums How do I start a Forum Topic? Open the Forum where the discussion belongs, open the Start a Topic composer, add a title and message, then publish.
  1. Open Forums and choose the appropriate Forum.
  2. Open Start a Topic.
  3. Add your topic title and discussion text.
  4. Add any available attachments/media/options.
  5. Publish the Topic.
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Forums How do I reply to or follow a Forum Topic? Open a Topic, use the reply composer to join the discussion, and use Watch/Watching when you want return notifications.

Use Join the discussion to write a reply. If the Topic has a Watch control, turn it on when you want the site to keep you informed about new activity.

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HChips & Rewards What are HChips? Hooligan Chips (HChips) are the site reward currency. You can earn them through supported activity and use them on eligible games, rewards and other spend sinks.

Your HChip balance is part of the site rewards system. Different Community activities and achievements can award HChips, while Games and other eligible features can use them as entry/spend currency. Exact awards and costs can change as the reward economy is tuned.

Skins How do Skins work? Skins customize specific parts of your Community experience. Avatar, Profile, Posts, Comments, Forum Replies and Navigation are separate Skin slots.

Open the site’s Skins area from your account/profile controls. Equip the Skin you want in each available slot. Slots are independent: leaving a slot unequipped keeps that surface at the normal default design.

Games Where are the games? Open the Hooligan Arcade from the Games page to see available Community games and challenges.

Open Games from the site navigation or go to the Hooligan Arcade page. Each game has its own rules, entry/reward behavior and responsive game screen.

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Games What is Reflex Rush? Reflex Rush is a fast reaction game in the Hooligan Arcade with HChip entry/reward tiers and mastery progression.

Open the Games Hub and choose Reflex Rush. Follow the game instructions, choose the available entry/tier options and play for the best result. Mastery progress can unlock special rewards.

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Games Where is Prize Drop? Prize Drop has its own dedicated game page in the Hooligan Arcade.

Open Prize Drop and follow the on-screen game rules and entry information before playing.

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Games Where is Hooligan Rush? Hooligan Rush is available from its dedicated game page and is part of the Community game family.

Open Hooligan Rush, choose the available character/game options, and follow the on-screen instructions to play.

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Honors What is Hooligan Honors / Hall of Fame? Hooligan Honors celebrates major Community achievements and past/current champions. Repeat wins can progress through prestige Skin rewards.

Open the Hall of Fame to see the Community’s highest recurring honors, champion history and related recognition. Honors can unlock prestige rewards without automatically equipping them.

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App & Notifications Can I install the site like an app? Yes. When your browser/device offers the install option, you can install the site as a PWA for a more app-like launch experience.

Use the site/browser install prompt when it is available. After installation, launch it from your device like an app. App icon and startup behavior can vary by platform.

Device note: The exact install prompt and menu wording depends on browser and operating system.

App & Notifications How do push notifications work? If your device/browser supports it, enable site notifications when prompted so supported Community activity can reach you outside the open page.

Use the site’s notification/app setup controls and allow browser notification permission when you want push alerts. If permission was previously blocked, you may need to change the site permission in your browser/device settings.

Device note: Push availability and permission controls vary by browser/device.

Safety & Privacy How do I report, hide or block something? Use the three-dot/action menu on supported posts, profiles, comments, Loops or other Community surfaces to access available safety actions.

Open the item’s action/three-dot menu. Choose Report, Hide or Block when that action is available. Reports go into the moderation workflow; hide/block actions affect what you see or who can interact with you according to the feature.

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Profile How do I change my profile picture or cover? Open your profile/account editing controls and use the avatar or cover-photo controls to upload the image you want.

Open your profile and its edit/manage controls. Choose the profile picture/avatar or cover image option, select your image, adjust it when the interface offers positioning/cropping, and save the change.

Device note: Image selection/cropping controls can differ slightly between mobile and desktop.

App & Notifications Where do I see my notifications? Use the site notification bell to see recent Community notifications and open the related item.

Tap/click the notification bell in the site interface. Choose a notification to open its related Community item. Push notifications are a separate device/browser capability.

Getting Started How do I search the site? Use the Search button in the site header to open the site search experience.

Tap/click the Search control in the header, enter what you are looking for, and choose from the results that are available to your account.

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Install our app using add to home screen in browser. In phone/ipad browser, click on share icon in browser and select add to home screen in ios devices or add to dock in macos

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